Don’t want to call or use mobile banking? Text us at 502-366-6022. We offer a convenient way to use SMS texting on your mobile device and get answers to basic inquiries on your BCCU account from our member service team. BCCU SMS text chat* uses end-to-end security to ensure your message is encrypted for your security and privacy.
Text 502-366-6022 with your basic inquiry, and our Member Service team will assist you. The feature is available during regular business hours; these hours may be affected by holidays. Regular hours include:
- 9:00 am to 5:00 pm Monday – Thursday
- 9:00 am to 6:00 pm on Friday
When you use this service, you will be required to verify your identity before we can assist you with your inquiry. We recommend not using SMS Text Chat for highly complex inquiries, as a live member service representative will better serve you.
By submitting a text message, you are opting in for text communication and consent to receive text messages from the Beacon Community Credit Union (BCCU) SMS text chat service. BCCU does not send unsolicited marketing messages via SMS text chat. If you no longer want to be part of BCCU SMS text chat, at any time, you can text STOP to 502-366-6022 to unsubscribe/opt-out**.
FAQ's
To opt-in, Send a Text message to 502-366-6022 to subscribe to the mobile device's BCCU SMS text chat messages.
Text STOP to 502-366-6022 to unsubscribe from SMS text chat messages to the mobile device. You are also in control and can stop using the service by not texting. We do not send unsolicited texts.
To resubscribe, text START to 502-366-6022 to re-enroll your mobile number for SMS text chat on your mobile device.
Yes, BCCU SMS text chat uses end-to-end security to ensure your message is encrypted for security and privacy.
